Terms and Conditions
We understand that life happens and your plans may change. As we are an increasingly busy studio with waitlists, we ask you to respect our time as we do yours.
BOOKINGS & CANCELLATIONS
You must arrive at the studio at least 10 minutes before your scheduled booking time to ensure that your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by you. If you are running late, we reserve the right to appropriately shorten your treatment time to ensure that our therapists are not late for their following appointments.
You will receive multiple booking confirmations. It is a requirement that you confirm your appointment with your credit card details in the event of a cancellation fee needing to be charged. You will receive multiple booking confirmations ahead of time. For this reason, any cancellations or rescheduled within a 24 and 12 hour period will be charged 50% and 100% of the treatment value respectively.
For any cancellation 24 hours prior to your appointment time, you will be charged a 50% fee of your booked treatment value. For any cancellation of reschedule 12 hours before your appointment time, you will be charged a 100% fee of your booked treatment value. If you are on a facial subscription, any cancellation or reschedule within 24 hours before your appointment will incur a $50 fee.
If you 'no show' for your appointment, you will be required to pay 100% of the missed appointment before rebooking in.
We have in place our Ethics Policy which our staff will exercise in unfortunate and unforeseen circumstances and genuine emergencies that prevents you attending your appointment.
Circumstances that are NOT acceptable and will require our cancelation fees are:
Forgetting appointments or "no showing".
Last minute work roster changes.
Mismanaging schedules or double booking.
Running late & missing your appointment.
Prices are subject to change without notice.
SPECIAL OFFERS / PROMOTIONS
From time to time, we will offer special offers and packages. These are to be used within the validity of start and end date. No extensions are allowed due to their nature.
Gift vouchers cannot be redeemed for cash or refund.
Under no circumstances can refunds be issued on services or products bought at Nudie Skin Studio. If you have placed an order online, orders cannot and will not be canceled and refunded.
By booking at Nudie Skin Studio, you agree to the above terms and conditions. We thank you for your loyalty and understanding. We will always do our best to be accomodating within reason.
THE FACIAL SUBSCRIPTION TERMS AND CONDITIONS
Initial term is a 3 month committment. This cannot be changed or cancelled.
Should you wish to unsubscribe after the initial term, you can do so through your account portal on our website. Should you unsubscribe before the month is up, you will be charged for the remainder of the month if you have already recieved that months treatment. You will be charged through FRESHA our online booking system in this instance, otherwise all payments will be made through Subbly powered by Stripe.
You will be reminded of an upcoming payment 2 days before it is due. Should you fail this payment, there will be endevours to balance your account. If after 2 weeks your payment has not been updated, you will be contacted to make this payment immediently and it will be charged through FRESHA.
When you make an appointment you must do so through FRESHA, our online booking system. If you are on a facial subscription, any cancellation or reschedule within 24 hours before your appointment will incur a $50 fee. If you do not use your facial during the month, it will expire and not roll over. If you anticipate that you cannot use a treatment in a particicular month, please let us know in advance so we can make an arrangement for you to catch up that facial.
When you refer a friend and they subscribe through your personal link, you will be credited $50 to your account that you can view through this website. Referal credits can only be used towards your subscription and cannot be redeemed for cash or towards products and other services. You can only gain a credit if someone has sign up through your link.
All appointments, facial subscription appointments and standard appointments, must be confirmed through our confirmation message with card details.